Terms of Service

These Terms govern the use of Lasan Grow (the "Service"), a sales CRM provided by Lasan Labs ("we", "us"). The organisation that subscribes to the Service is the "Customer", and the people it gives access to, including its owners, admins and members, are "Users".

By signing in to the Service, you agree to these Terms. If you use the Service for your employer, your employer has agreed to them as the Customer. Where the Customer has signed a separate order form or agreement with us, that document takes precedence over these Terms where they differ.

The Service lets the Customer manage leads, deals, contacts, companies and sales activities, score leads, run a sales pipeline and view sales reports. Workspaces are set up by Lasan Labs for each Customer; the Service has no public sign-up. Features, limits and fees are as described in the Customer's order form or plan.

We may improve or change the Service from time to time. We will not remove a core feature the Customer relies on during a paid term without reasonable notice.

• Users must keep their passwords confidential and must not share accounts.
• People given a temporary password must replace it with their own when they first sign in.
• The Customer's owners and admins add and remove Users and are responsible for removing access when someone leaves.
• Tell your workspace admin, or us, straight away if you suspect your account has been used without permission.
• We may suspend a User or the Customer's workspace to protect the Service or other people, for example after suspected misuse, and will tell the Customer when we do.

The Customer is responsible for how it uses the Service, and in particular for:

• Having a lawful basis to enter personal data about its own customers, prospects and contacts into the Service, and giving those people the notices and obtaining the consents the law requires, including under the Digital Personal Data Protection Act, 2023.
• Complying with the laws that apply to its sales and marketing activities.
• The accuracy of the data it and its Users enter.
• Handling requests from people whose details it holds to access, correct or erase their data, with our help where needed.

Users must not:

• Try to access data or accounts they are not permitted to see, or probe, scan or test the Service's security without our written permission.
• Interfere with or overload the Service, or use automated means to access it except through features we provide.
• Upload unlawful, harmful or infringing material, or use the Service to send spam or in breach of any law.
• Copy, resell or reverse engineer the Service, except where the law expressly allows it.

The Customer owns the data it and its Users put into the Service ("Customer Data"). We process Customer Data only to provide, secure and support the Service, on the Customer's instructions, as its Data Processor, and as described in our Privacy Policy.

We keep Customer Data confidential and protect it with reasonable security measures, including separating each Customer's data at the database level. If we become aware of a personal data breach affecting Customer Data, we will inform the Customer without undue delay and help it meet its legal obligations.

When the Customer's subscription ends, the Customer may request an export of its data. We delete Customer Data within 90 days after the subscription ends, unless the law requires us to keep it.

The Customer pays the fees in its order form or plan. Unless agreed otherwise, fees are billed in advance, are exclusive of applicable taxes such as GST, and are non-refundable. If payment is overdue, we may suspend the Service after giving the Customer notice and a reasonable chance to pay.

The Service, its software, design and content, and the Lasan Grow and Lasan Labs names and logos belong to Lasan Labs. The Customer receives a non-exclusive, non-transferable right to use the Service during its subscription. Feedback you give us may be used to improve the Service without obligation.

We aim to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. Planned maintenance will be scheduled to minimise disruption where possible. Any service-level commitments apply only if set out in the Customer's order form.

Except as expressly stated in these Terms or an order form, the Service is provided "as is". Lead scores, weighted pipeline values, forecasts and other figures in the Service are calculated from the data Users enter and are aids to decision-making, not guarantees. The Customer remains responsible for the business decisions it makes using the Service.

To the extent the law allows, neither party is liable for indirect, incidental or consequential losses, or for loss of profits, revenue or goodwill. Our total liability arising out of the Service in any twelve-month period is limited to the fees the Customer paid us for the Service in that period. Nothing in these Terms limits liability that cannot be limited by law.

Either party may end the subscription as set out in the order form, or immediately by notice if the other party materially breaches these Terms and does not fix the breach within thirty days of being told about it. We may suspend access immediately where necessary to prevent harm to the Service or others. The sections on Customer data, intellectual property, liability and governing law survive termination.

These Terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute arising from them.

We may update these Terms. We will give the Customer notice of material changes before they take effect; continuing to use the Service afterwards means accepting them.

Questions about these Terms: Lasan Labs, lasanlabs22@gmail.com, +91 83090 74248.